Registration
Q: How do I sign up for an account with Shopepic.com?
A: Click on log in, in the top right hand corner of any page to register your information. You can also register your Email account from any page to receive exclusive offers and new product announcements. Your information will never be shared with a third party.
Q: I'm already a registered member of Shopepic.com. How do I sign into
My Account?
A: Click on log in, in the top right hand corner of any page, and enter your username and password.
Q: I forgot my password. How can I retrieve it?
A: Click on log in, in the top right hand corner of any page, and enter your username (email address). Click on the "Email
Password" button. Your password will be sent to you at your email address.
Contact Us
Q: Can I speak with a Shopepic.com Customer Service Representative?
A: Yes. Customer Service Representatives are available Monday through Friday
from 9:00 a.m. to 6:00 p.m. (Central Standard Time). You may contact a Shopepic.com Customer Service Representative by Live Chat, service@shopepic.com or toll-free at 866-491-EPIC. Click
here to chat with us.
*Please note
that Customer Service Representatives are unavailable on weekends
and federal holidays.
Ordering
Q: How do I know what size to order?
A: Below is a standard women's conversion chart for dress size and waist size.
Most premium denim is measured by waist size. However, the fit of premium
denim varies by designer and wash. Contact a Customer Service Representative by
Live Chat or email
if you have additional sizing questions. You can also call toll free 866-491-EPIC.
We're here to help!
| Size |
Waist Size |
| 0 |
24 |
| 1 |
25 |
| 2 |
26 |
| 3 |
27 |
| 4 |
28 |
| 6 |
29 |
| 8 |
30 |
| 10 |
31 |
| 12 |
32 |
Q: What forms of payment do you accept?
A: Shopepic.com accepts PayPal and all major credit cards including Mastercard, Visa,
American Express and Discover. Shopepic.com also accepts money orders and
cashier's checks by advanced payment only.
Q: Is it safe to provide my credit card information?
A:
Absolutely! When you choose Shopepic.com, you are protected against credit
card fraud. Your credit card information is encrypted so it can't be read
by anyone but authorized Shopepic.com Customer Service Representatives.
Q: Do you charge sales tax?
A: Shopepic.com charges 6.3% sales tax to Kansas residents and 8.25% to Texas residents. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.
Q: Will I receive confirmation once my order is processed?
A: Check your e-mail for an order confirmation. The e-mail will include an
order number for your records. Remember to change your e-mail settings to
accept all e-mails from Shopepic.com.
Although
we make every effort to keep sufficient stock of items listed on our site,
occasionally we do sell out of certain products. If we are out of stock, we
will notify you with a separate e-mail or phone call. You will only be billed
for items that are shipped.
Q: How can I modify my order?
A: Once an order has been placed, we are unable to make any modifications
to the order, including cancellations.
Q: What are the guidelines for promotion
codes?
A:
Promotion codes are valid on regular-priced merchandise. Promotion codes are
not valid on sale merchandise or previous purchases.
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Shipping
Q: What are your shipping guidelines?
A: Shopepic.com will process & ship your order within 2-3 business days. Orders placed after 1pm may be processed the following business day. Shipping
timelines are subject to credit verification and product availability. We
will contact you with a follow-up email or phone call if the merchandise you
have selected is not currently in stock or if we need additional identification
provided for credit verification.
If you ordered multiple products, we may ship them in separate boxes (at no extra cost to you) to ensure the fastest possible delivery.
Q: What carriers are used for shipping?
A: Shopepic.com uses UPS for domestic shipments and USPS Global Express for
international shipments. UPS is unable to deliver to APO/FPO addresses, as
well as PO Boxes. UPS does not deliver on Saturday, Sunday or holidays.
Q: What are the requirements for free shipping?
A: Shopepic.com offers FREE UPS Ground shipping on domestic orders over $100.
See shipping table below for details.
Q: What
is the cost of shipping for my order?
A:
Domestic orders are shipped via UPS. Use the shipping table below to calculate
shipping costs.
| ORDER |
UPS GROUND |
2ND DAY |
NEXT DAY |
|
$0.00-$50.00
|
$7.95 |
$16 |
$30 |
|
$50.01-$99.99
|
$9.95 |
$18 |
$35 |
| $100.00-$149.99 |
FREE |
$18 |
$35 |
| $150.00-$249.99 |
FREE |
$20 |
$42 |
| $250.00-$499.99 |
FREE |
$25 |
$45 |
| $500.00-$999.99 |
FREE |
$30 |
$50 |
| $1000+ |
FREE |
$50 |
$50 |
| APO/FPO & PO Boxes |
N/A |
N/A |
N/A |
Canadian orders are shipped by USPS Global Express. Rates are shown in the
table below.
| ORDER |
USPS GLOBAL EXPRESS |
|
$0.00-$49.99
|
$17 |
| $50.00-$149.99 |
$20 |
| $150.00-$249.99 |
$23 |
| $250.00-$499.99 |
$27 |
| $500.00-$999.99 |
$30 |
| $1000+ |
$35 |
All other international orders are shipped by USPS Global Express. Rates are
shown in the table below.
| ORDER |
USPS GLOBAL EXPRESS |
|
$0.00-$149.99
|
$25 |
|
$150.00-$499.99
|
$35 |
| $500.00+ |
$50 |
To protect our customers from potential credit card fraud, all orders with different shipping and billing addresses will need to be verified. You will be contacted by our customer service department to do so. In addition, no orders will be shipped with out a valid telephone number.
Q: What are the guidelines for international shipping?
A: Risk of loss and title for merchandise shipped internationally will pass
to you upon our delivery to the carrier. Your order may be subject to import
duties and taxes, which are levied once a shipment reaches your country. You
will be responsible for paying additional charges for customs clearance; we
have no control over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; please contact your local customs
office for further information.
When ordering
from Shopepic.com, you are the importer and must comply with all laws and
regulations of the destination country. You authorize us to designate a carrier
to act as your agent with the relevant customs and tax authorities in the
destination country, to clear your merchandise and advance (on your behalf)
any duties and taxes owed by you. Your privacy is important to us, and we
know that you care about how your order information is used and shared.
We would like our international Customers and Customers shipping products
internationally to be aware that cross-border shipments are subject to opening
and inspection by customs authorities. Also, we may provide certain order,
shipment, and product information, such as description, to our international
carriers, and this information may be communicated by the carriers to customs
authorities to facilitate customs clearance and comply with local laws.
If the order
is a gift, the package is marked "gift," but the cost of the item
is still stated on the customs form. Customs authorities require us to state
the value of the gift item directly on the package. Shopepic.com does not
lower the value of merchandise on international shipping documents.
Q: Do you have any shipping restrictions?
A: Yes.
• Delivery is unavailable on Saturday, Sunday and federal holidays.
• UPS is unable to deliver to APO/FPO and PO Boxes. A valid street address
is required for prompt delivery.
Q: Will I receive confirmation that my order has been shipped?
A: You will receive an e-mail confirming your merchandise has been shipped.
Remember to change your e-mail settings to accept all e-mails from Shopepic.com.
Q: Can I track my order?
A: The e-mail confirmation will include a tracking number from the shipping
carrier. Merchandise can be tracked through the applicable carrier's website
using the assigned tracking number.
www.ups.com
www.usps.com
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Returns
Q: What is Shopepic.com's return policy?
A: Shopepic.com wants you to be completely satisfied with your purchase. We
will gladly accept regular-priced and sale-priced merchandise for return as
long as it meets the following criteria:
1. Merchandise is in original condition and has not been worn, altered or
washed.
2. Merchandise has all original tags attached.
3. Package is postmarked for return within 30 days of purchase.
4. Return instructions, included with shipped merchandise, are followed precisely.
5. We do not refund shipping and handling charges.
6. Lingerie and swimwear are final sales.
Q: What is Shopepic.com's return procedure?
A: For your convenience, we include a pre-printed return label with your order.
Once we receive your return package, we will promptly refund your credit card
or Shopepic.com account. We will notify you via e-mail once your return has
been processed. Please note that it may take up to 7 - 10 business days for
your financial institution to post the transaction.
Returning Your Item
• Pack your merchandise in the original shipping box.
• Complete the Return section of the Return and Exchange form that was included
with your order. Include the completed form inside the box.
• Detach the pre-printed return address label and affix it to the shipping
box over the original shipping label.
• Insure your package for the full value of the merchandise and return it
to us using the delivery service of your choice.
• Check your e-mail. We will notify you via e-mail once your return has been
processed. Please note that your financial institution may require additional
days to process and post the transaction to your account.
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Exchanges
Q: What is Shopepic.com's exchange policy?
A: Shopepic.com wants you to be completely satisfied with your purchase. We
will gladly accept regular-priced and sale-priced merchandise for exchange
as long as it meets the following criteria:
1. Merchandise is in original condition and has not been worn, altered or
washed.
2. Merchandise has all original tags attached.
3. Package is postmarked for exchange within 30 days of purchase.
4. Exchange instructions, included with shipped merchandise, are followed
precisely.
5. We do not refund shipping and handling charges.
6. Lingerie and swimwear are final sales.
Q: What is Shopepic.com's exchange procedure?
A: For your convenience, we include a pre-printed exchange label with your
order. Once we receive your package, we will promptly process the exchange
as requested. If we have any questions regarding the exchange, we will contact
you by phone or email. We will notify you via e-mail once your exchange has
been processed.
Exchanging Your Item
• Pack your merchandise in the original shipping box.
• Complete the Exchange section of the Return and Exchange form that was included
with your order. Include the completed form inside the box.
• Detach the pre-printed return address label and affix it to the shipping
box over the original shipping label.
• Insure your package for the full value of the merchandise and return it
to us using the delivery service of your choice.
• Once we receive your item for exchange, we will send your new order by UPS
Ground at no additional cost. You will receive an e-mail containing the shipment
tracking number when your new order is shipped.
• Check your e-mail. We will notify you via e-mail once your exchange has
been processed.
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Policies & Guidelines
Q: How do I know the products are authentic?
A: Shopepic.com is an authorized retailer of each brand listed on the site.
Shopepic.com buys directly from the world's leading designers. We have trusted
relationships with each label and guarantee the authenticity of all products
listed at Shopepic.com.
Q: How do I know if the product I want is available?
A: Although we make every effort to keep sufficient stock of items listed
on our site, occasionally we do sell out of certain products. If we are out
of stock, we will notify you with a separate e-mail or phone call. You will
only be billed for items that are shipped.
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Security & Privacy
We will not sell, share, trade, or give away any personal information that
we receive regarding our customers. We are committed to protecting your privacy.
We use the information we collect about you to process orders and to provide
a more personalized shopping experience. Please read on for more details regarding
our privacy policy.
What information does Shopepic.com collect? How is it used?
We collect the domain name of e-mail addresses of visitors to our site and
aggregate (not personally identifiable) information on what pages visitors
access. We use this information to monitor the use of the site and to improve
its performance and usefulness. We also collect information you volunteer,
such as survey responses, comments, purchasing and billing information, and
your requests.
When you order, we need to know your name, e-mail address, mailing address,
credit card number, and expiration date. This allows us to process and fulfill
your order and to notify you of your order status.
We may also use the information we collect to occasionally notify you about
important functionality changes to Shopepic.com, new services, and special
offers we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use
of a secure server. The secure server software (SSL) encrypts all information
you input before it is sent to us. Furthermore, all of the customer data we
collect is protected against unauthorized access.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your
profile which is accessible via the home page once you are logged in. Yes,
we do use cookies, but we do not overuse them! We use cookies to enhance your
shopping and browsing experience. The text in a cookie, by itself, only tells
us that you have visited Shopepic.com before. It does not store any personal
information such as your name, e-mail address, street address or phone number.
Cookies are also used to maintain your shopping basket. All data contained
in the shopping basked is kept on our server and not in the cookie your machine
is assigned.
Your consent
By using Shopepic.com, you consent to the collection and use of this information.
If we decide to change our privacy policy, we will post those changes on this
page so that you are always aware of what information we collect, how we use
it, and under what circumstances we disclose it.
Tell us what you think
We welcome your questions and comments about privacy. If you have any questions,
please email us.
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Public Relations
For press and public relations inquiries, please email service@shopepic.com or call (214)-522-3745.
Epic Apparel and Shopepic.com are continually recognized in international, national and regional publications for their products, branding and boutique concept. Epic and Shopepic.com have been featured in Lucky Magazine, InStyle, Marie Claire, Self, Shop Etc, People, Daily Candy, OK! Magazine, In Touch, Teen, CosmoGirl, Life & Style, The New York Post, US Weekly, Star and more.
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Buyer
To reach
our buying department, please email service@shopepic.com
or call (214) 522-3745.
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Careers
If you are
interested in a career at Shopepic.com or an Epic Apparel store, please email
service@shopepic.com or call (214)
522-3745.
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Why shopepic.com?
As a premier
online brand and trend boutique, women enjoy shopping for premium
denim and progressive fashion at Shopepic.com. When you choose Shopepic.com,
you are guaranteed the highest quality product available. Our timeliness and
superior customer service create the ultimate shopping experience.
Shop with confidence and convenience!
• Shopepic.com is an authorized retailer of each brand represented.
• Shopepic.com guarantees authenticity of all products.
• Shopepic.com offers superior customer service through Live Chat, service@shopepic.com or toll-free at 866-491-EPIC.
• Shopepic.com delivers your product reliably and quickly.
• Your personal information is always secure at Shopepic.com.
At Shopepic.com, we are always striving to make improvements that will make
the online shopping experience more convenient and enjoyable
for you, our
valued customer.
Recently, Shopepic.com unveiled an entirely new look. Our
new look reflects our appreciation for sleek, classic and sophisticated design.
And don't forget to check out the newest features and benefits available
at Shopepic.com.
Below
is a list of the recently added features and benefits you'll receive just
for choosing Shopepic.com.
BENEFITS
EASY EXCHANGES & HASSLE-FREE RETURN POLICY
Shopepic.com wants you to be happy with your purchase! Shopepic.com accepts
regular-priced and sale-priced merchandise for exchange or return as long
as the merchandise is postmarked within 30 days of purchase. Merchandise must have tags attached and be in original condition without being worn, altered or washed.
FREE SHIPPING ON ORDERS OVER $100
Purchase over $100 and you automatically qualify for free UPS domestic
ground shipping!
PRICE MATCH*
Shopepic.com will match any online competitor's regular-priced merchandise
within 30 days of your purchase. Regular price refers to the manufacturer's
suggested retail price. If you have found your item at a lower price
elsewhere, email service@shopepic.com
with a link to the lower priced item.
The style and color of the item must be exactly the same as the item you want
to purchase on our site.
Price
Match does not include Ebay or any other auction sites. Shopepic.com
promotion codes are not valid on an item that has been price matched. If an
item is discounted 50% or greater from the original price, we will match the
item price at our discretion.
COUPON MATCH*
Shopepic.com matches coupon and promotion codes from online competitors' websites.
Email
service@shopepic.com with a link
to the coupon or promotion code. Coupon or promotion codes are matched using
the rules and restrictions of the issuing website.
PRICE ADJUST*
If you find a lower price on Shopepic.com or an online competitor's website
within 7 days of your purchase, email service@shopepic.com
with a link to
the lower priced item. The style and color of the item must be exactly the
same as the item you purchased. Once we verify the pricing, we will refund
you the difference. Price adjustments cannot be made on final sale items.
*All
adjustments and matching will be granted at our discretion.
Shopepic.com reserves the right to accept or deny a request for adjustment
or matching.
FEATURES
AS SEEN IN
Shopepic.com's new As Seen In feature shows you what's in the press and it's
all right at your fingertips! You'll find Shopepic.com's very own features
in the international press including placements in Lucky, Marie Claire,
People, New York Post, Daily Candy and more. If Shopepic.com offers a
product that is in a magazine or on a celebrity, you can see it using the
As Seen In pages.
Click to view
WISH LIST
For this, I wish! Create your very own Wish List with all the things you find
on Shopepic.com that you just can't live without. Your family and friends
can conveniently look up your Wish List and you'll be guaranteed to get the
gifts you really want! What could be better?
Click to view
GIFT WRAP
In a rush? Shopepic.com will gift wrap your purchase so you don't have to.
Any occasion. Any time of year. Simply select the gift wrap option during
checkout.
LIVE CHAT
Need help fast? Now you can get professional answers right away using our
Live Chat feature. Simply click on any of the Live Chat icons you see throughout
Shopepic.com for immediate assistance during business hours.
Click to chat with a stylist.
EXCLUSIVE OFFERS FOR SHOPEPIC.COM SUBSCRIBERS
Sign up to receive mail from Shopepic.com and you'll always be the first to
know about our new deliveries. You'll also receive exclusive promotions and
money-saving offers that make being a member of Shopepic.com well worth its
weight in clothes.
BIRTHDAY GIFT
What do you want for your birthday? During the month of your birthday, you
will receive a special promotional offer so you can get exactly what you
want... for less. Update your birth month in your Shopepic.com profile now to be sure you receive your birthday gift.
--------------------------------------------
SUGGESTIONS?
Shopepic.com would love to hear from you! What features and benefits would
you like to have at Shopepic.com? Email us at service@Shopepic.com with your
ideas.
